How To's & FAQ


Videos, Infographics and everything you need to know to borrow from us!


Joining and Borrowing

How do I become a member?
How do I book an item?
How do I cancel a reservation?
How do I change the date of a reservation I've already made?

The technicalities

Where can I read your Terms and Conditions?
When you create an account with Borrow Don’t Buy you’ll be ask to sign our T&C and our Liability Waiver. You can download a copy of them and have a proper read (a second one, of course you read them before signing them) from here:

I find your documents (a bit) boring to read, soz... Do you have something shorter?


Can I get someone to explain the T&C to me?
Coming soon! Our super stars (and Directors) Sol and Rob will feature our video explaining everything you need to know about our T&C
What do we do with your details?
Absolutely nothing! They are stored in a secure GDPR-compliant site and your details are not sold, distributed or passed on to any other entity. We will analyse our anonymized data to make sure we are providing you with the best borrowing experience possible, that’s all.


Do I have to pay to borrow items on top of the membership fee? How much do they cost?
It’s close to nothing, but unfortunately there is a price to borrow the items..we promise to always keep it as low as possible! The price range of borrowing items goes from 0.50p to £30 for a 7 days period. You can check every items’ price on our catalogue! For example, if you want to borrow a Hammer and you are: a Casual Borrower, it will cost you £1 for a week. If you are a Full Borrower you won’t have to pay anything at all!
How can I pay for the items I want to borrow?
Well, it’s super easy, you can just pay by card! The only small issue that we have, is that we currently use Stripe to process our card payments and the minimum payment that they accept is £0.50. If you are borrowing an item that is less than £0.50 you’ll have to pay for it in cash (yes! good time to get rid of those coins) when you come to pick it up.
How can I save my card details for online payment?

About Borrow Don’t Buy

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