Joining and Borrowing:
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How do I book an item?
How do I cancel a reservation?
How do I change the date of a reservation I've already made?
I cannot return the item on my return date, what should I do?
What happens if I break an item?
If the item breaks then please do get in touch with us as soon as possible, we understand things happen sometimes. There’s a good chance we can repair a lot of the things in the inventory but if we can’t then we will work with you to decide if it was a fault or user error. We want to make things work for everyone.
Do I need to clean the item before I return it?
The technicalities:
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Where can I read your Terms and Conditions?
Can I get someone to explain the T&C to me?
What do we do with your details?
Donations:
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Do you take donations?
Short answer is ‘Sometimes’. We’d love to say yes to everything But.. we have limited space and funds, we have a wishlist of items that we think will be great for our inventory. We cannot take donations of broken items but you’re welcome to bring them along to a repair cafe and get them working again.
I have an item I want to donate, can you come to collect it?
No sorry. We don’t have transport so we can’t offer a reliable collection service.
Payments:
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Do I have to pay to borrow items on top of the membership fee? How much do they cost?
Why do I have to pay to borrow items?
Because it costs money to organise, run and grow a library of things. We serve our community but we aren’t a funded public service, we are a social enterprise which means we trade to survive like any other business but any profits we make go right back in to making the world a better place for our members.
Do you have late fees?
How can I pay for the items I want to borrow?
How can I save my card details for online payment?
About Borrow Don’t Buy:
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Where are you based?
We are based at THINQTANQ, a co-working space in the city centre (Fairbairn House, Higher Ln, PL12AN). It’s in the city centre, just across the Magistrates Court.
A brief history of Borrow Don't Buy
What are your opening times?
Are you a shop? Can I pick up / drop items at a different time?
Unfortunately, you will have to return the items during our opening times to make sure that one of BDB’s team is in to checkout/checking the item.
Do you have a phone number?
Do you deliver?
Not at the moment but it is something we’re looking in to for the future.
Do you take donations?
Short answer is ‘Sometimes’. We’d love to say yes to everything But.. we have limited space and funds, we have a wishlist of items that we think will be great for our inventory. We cannot take donations of broken items but you’re welcome to bring them along to a repair cafe and get them working again.
CONTACT US
Or send us an e-mail to hello@borrowdontbuy.co.uk