Become part of our Borrower community

So you are interested in Becoming a Borrower? YOU ARE A-W-E-S-O-M-E!

Once you have created an account, you can select the membership that suits you best, save your payment method securely and away you go! If you have any questions, get in touch and we’ll talk you through the process!

Perhaps you would like to get a friend or family member borrowing – why not get them started and buy them a gift card HERE and give them access to the whole library of things!


Do I have to pay to borrow items? How much do they cost?

Items have a fee allocated to them dependent on what they are, and are listed on our Inventory. We try to keep it as affordable as possible, and the prices are based on saving you money as opposed to buying items. The fee is for up to a week’s hire, or more depending on your membership type so you have plenty of time to make good use of the items!

Why is there a limit on how many items I can borrow?

This is mainly to keep items rotating as much as possible and so every member can enjoy a populated inventory. You can add additional items to your reservation but a supplement on each item over your membership maximum per loan period will apply. Get in touch if you need to add more items to your reservation.

When do I have to return my items?

Items must be returned on or before their due date. You will receive an automatic loan email reminder 2 days before your loan is due.

Unfortunately, we do have late fees in place. We do not like them, so please, don’t be late returning your items 🙂

Are there any extra fees?

We have 3 different extra fees:

Extra Item Supplement Fee: £2.50 per extra item over the Membership allowance, per loan period.

Late Fees: £2 per item per day (even if we are not open).

Cleaning Fees: £5 per item. If an item is returned dirty and in a worse condition than it was recieved we will have to charge a cleaning fee.

Borrow Don’t Buy is based purely on trust, we do not currently take deposits, (like many other LoT’s do) and we keep our prices as low as possible. We trust you will return the item on time and in the same or better condition than when you collected.

We don’t want to be draconian about it but we also want our members and team to have a hassle-free experience. If you have any unexpected problem (it happens!) just drop us a message and we’ll find a way to work it out.

How can I pay for the items I want to borrow?

It’s super easy, we take online payments! To be able to reserve items, you must have a valid payment method saved to your account. Once this is in place our team will charge the reservation to this payment method when we get the reservation ready. 

What do we do with your details?

They are stored in a secure GDPR-compliant site and your details are not sold, distributed, or passed on to any other entity. We do analyse anonymized data to provide you with the best borrowing experience possible, but that’s all. We will add you to our mailing list so you can keep up to date with offers and exciting news, but don’t worry we won’t spam you and only send mail every so often!

Borrow Don't Buy