Andy Tran

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MEMBERSHIPs

Be a part of our community

So you are interested in joining Borrow Don’t Buy? YOU ARE A-W-E-S-O-M-E!

Make sure you choose which membership suits you best after you have entered all your details to complete the process!

And if you have any questions, drop us an e-mail here and we’ll talk you through the process!

FAQ

Do I have to pay to borrow items? How much do they cost?

Our current membership is free but you will have to pay a PAYG fee per item. It’s close to nothing, but unfortunately there is a price to borrow the items..we promise to always keep it as low as possible! The price range of borrowing items goes from £3 to £30 for a 7 days period. You can check every items’ price on our inventory!

Why is there a limit on how many items I can borrow?

This is mainly to keep items rotating as much as possible and so every member can enjoy a populated inventory.

When do I have to return my items?

Casual members can borrow items for up to 7 days. You will receive an automatic loan email reminder from our awesome platform 2 days before your loan is due.

Unfortunately, we do have late fees in place. We do not like them, so please, don’t be late returning your items 🙂

Are there any extra fees?

We have 2 different extra fees:

Late fees: £2 per item per day (even if we are not open).

Cleaning fees: £5 per item. If an item is returned in worse conditions than when it was checked out, we will have to charge a cleaning fee. Returning items clean is a MUST during the Covid-19 crisis. Please help us keep our volunteers and members safe.

Borrow Don’t Buy is based purely on trust. We do not currently take deposits and we keep our prices as low as possible. Many Libraries of Things do charge a deposit. We trust you will return the item at the end of your loan and that it is going to be in the same (or better) conditions than when you got it.

We don’t want to be draconian about it but we also want our members and volunteers to have a hassle-free experience. If you have any unexpected problem (that’s life, right) just drop us a message and we’ll find a way to work it out.

How can I pay for the items I want to borrow?

Well, it’s super easy, you can just pay online! 

What do we do with your details?

Absolutely nothing! They are stored in a secure GDPR-compliant site and your details are not sold, distributed, or passed on to any other entity. We will analyse anonymized data to make sure we are providing you with the best borrowing experience possible, that’s all.

FAQ – Students

Which forms of student ID do you accept?

We accept photo student IDs or NUS cards.

Which universities do you accept?

Any UK university or Higher Education Institution.

Can I borrow more than one item for the first-borrow-free offer?

Only one item and one transaction is valid for the first-borrow-free offer. The item must be under £10.00, or if over £10.00.

When do I have to use the first-borrow-free offer?

Within six months of creating the membership.

Which items can I get my 10% discount on?

The 10% discount is valid for all items and is taken off the total price.

If I want to use my first free borrow but the item is more than £10, what happens?

You will be discounted the value of £10.00 from the reservation and just pay the difference, and yep, your student discount will be applied! 

How long does the membership last?

This membership is valid for one year. You can renew your membership yearly but must bring in your ID when you renew.

Do late fees still apply to student membership?

Yes, the same rules apply to all of our extra fees. These fees are not covered by the 10% discount.

Borrow Don't Buy Plymouth